Terms of Service

Effective Date: 10 Sep, 2024

Welcome to Kbmsuper (the “Platform”).
These Terms of Service (the “Terms”) govern your access to and use of the Platform and any products or services provided by [Your Business Name]. By using the Platform, you agree to comply with these Terms. Please read them carefully.

If you do not agree to these Terms, you must refrain from using the Platform and its services immediately. Your continued use of the Platform constitutes acceptance of any changes made to these Terms, as outlined below.

1. General Conditions

We operate an e-commerce platform providing products and services to users around the world. The Platform may be accessed by users of all legal ages, and by using the Platform, you confirm that you are either:

At least 18 years of age, or
A minor with the consent of a legal guardian who agrees to these Terms on your behalf.

You agree not to use the Platform for any illegal or unauthorized purposes. You may not, in the use of our products or services, violate any laws in your jurisdiction.

2. Registration and Guest Checkout

We offer two purchasing options on our Platform: guest checkout and registration. You can complete a purchase without registering for an account, but registering allows you to manage your orders, track your history, and save your payment information for future transactions.

Guest Checkout: Users who opt for guest checkout are required to provide accurate contact and shipping information. You are responsible for ensuring that all information is correct, and we are not liable for any errors resulting from incorrect data.
Registered Account: If you choose to register, you will create an account by providing an email address and a secure password. You are responsible for keeping your login credentials confidential and ensuring that your account information is up-to-date. We may suspend or terminate accounts that violate these Terms.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe that any behavior is fraudulent, illegal, or in violation of these Terms.

3. Prohibited Activities

We are committed to fostering a positive community and expect all users to engage respectfully. By using our Platform, you agree not to:

Post, submit, or share any false, misleading, defamatory, obscene, or offensive content.
Engage in any form of harassment, abuse, or threats against other users or staff.
Submit fraudulent or false reviews of products.
Use bots, scripts, or other automated means to interact with the Platform or manipulate transactions.
Attempt to interfere with or disrupt the functionality of the Platform, including but not limited to hacking, injecting viruses, or overloading our systems.

We reserve the right to remove content or take action against accounts that violate these conditions without prior notice.

4. Payments and Third-Party Services

All payments for purchases made on the Platform are processed through Stripe or PayPal. By completing a transaction, you agree to be bound by the terms and policies of these third-party payment providers, which may include additional fees, rules, or limitations.

We do not store any payment details such as credit card numbers on our servers. Any disputes regarding payments or unauthorized transactions must be addressed directly with your payment provider (e.g., PayPal or Stripe). We are not liable for any errors or issues that arise from the use of these third-party services.

5. Shipping, Cancellations, and Refunds

Shipping: All products purchased on the Platform are subject to availability. We aim to process and ship orders as quickly as possible. Delivery times may vary depending on the destination and shipping method. While we do our best to meet delivery estimates, we are not responsible for delays caused by third-party shipping carriers.

Order Cancellations: You may cancel your order as long as it has not been processed for shipping. Once an order has shipped, it cannot be canceled. If you need to cancel or modify an order, please contact us as soon as possible.

Refunds: We stand by the quality of our products and services. However, refunds are only issued under specific circumstances:

If a product arrives damaged or defective, we will issue a full refund or replacement, depending on the situation.
Intentional Damage: If it is determined that a customer intentionally damages a product and repeatedly requests refunds, we reserve the right to refuse further refunds, terminate the user’s account, and restrict future transactions.

Please review our full Refund Policy for additional details.

6. Limitation of Liability

Our Platform and the products we sell are provided on an “as-is” basis without warranties of any kind, either expressed or implied. We are not liable for:

Any damages beyond the cost of the product, including but not limited to loss of profits, business, or data.
Issues arising from the use of third-party services such as Stripe or PayPal.
Any indirect or incidental damages that result from the use or inability to use the Platform.

Our sole liability is limited to damages that occur to products during the delivery process. In such cases, our liability is limited to the replacement or refund of the damaged product.

7. User Termination

We reserve the right to terminate or suspend your account at any time without notice if we find that you have violated these Terms or engaged in behavior that we deem harmful to our business or community, including:

Engaging in fraudulent activities.
Intentionally damaging products and repeatedly seeking refunds.
Posting prohibited content or reviews.

If your account is terminated, you will no longer have access to any orders or account details, and any future interactions with the Platform may be restricted.

8. Dispute Resolution

In the event of a dispute between you and [Your Business Name], both parties agree to first attempt to resolve the issue through good-faith negotiations. If negotiations are unsuccessful, we may consider other dispute resolution methods, such as mediation or arbitration. Court proceedings will only be considered as a last resort.

9. Changes to the Terms

We reserve the right to modify or update these Terms at any time. Any changes made will take effect seven (7) days after being posted on the Platform. We are not required to provide individual notifications to users. Your continued use of the Platform after this period will be considered as acceptance of the updated Terms.

It is your responsibility to review these Terms periodically for any changes.